Prior written authorization from Sabre is required for all returned Products which Sabre may decline in its sole discretion. Requests for return authorization must be received by Sabre within thirty (30) days of original shipment. When a Product return is authorized by Sabre, it must be received within fifteen (15) days of the date the return material authorization number (“RMA”) is issued by Sabre, bear the RMA number, be shipped freight prepaid to a destination of Sabre’s choice, and be in new and unused condition. Sabre will not accept returns of special or custom products, hardware items, safety climb systems or other systems that Sabre determines cannot be resold. Special order quantities above normal stocking levels shall be subject to prior approval by Sabre and may be subject to a 40% restocking fee. All returned Products are subject to a restocking charge of 25% of the purchase price unless the Products are returned due to a defect, in which case, no restocking charge shall apply. Unsalable Products returned to Sabre will be scrapped and no credit will be given. To request a return call customer service at 866-428-6937 to obtain an RMA number and initiate the return process.